CLIENT CARE
Delivery & returns.
Considered from our house
to yours.
Complimentary US delivery.
Standard delivery within the United States is complimentary. Every jewelry shipment is protected for its full purchase value and requires a signature on delivery. We select an appropriate carrier and service for the piece and destination. We do not ship to PO boxes, APO, FPO or DPO addresses.
We dispatch from 60 NE 14th St, Suite 1903, Miami, FL 33132. This is a dispatch location, not a walk-in showroom.
A date confirmed personally.
We confirm the exact piece, fit and dispatch date before accepting your order. Once availability and fit are confirmed, allow 2 to 3 business days for dispatch. Resizing, special work and any longer lead time require a separate written agreement before payment is completed. Transit time begins when the carrier receives your parcel.
Tracking is provided after dispatch. If you need a piece for a particular date, contact us before ordering. A requested date is not a delivery guarantee. Contact us promptly if a parcel is delayed, damaged or missing so we can investigate with the carrier.
30 days to decide.
Request a return within 30 calendar days of delivery. Eligible pieces must be unworn, unaltered and returned with their original packaging, tags and any supplied documents. We provide a complimentary prepaid, protected return label for eligible US returns. There is no restocking fee.
Contact client care with your order reference before sending anything. Use the authorized label and return instructions, and hand the parcel to the carrier within 7 days of receiving authorization. Keep the acceptance receipt. Please do not send an unsolicited return to our dispatch address.
A careful inspection.
After your return arrives and passes inspection, we process an eligible refund to the original payment method within 5 to 10 business days. Your bank may take additional time to display it. Exchanges are handled personally after confirming the replacement piece.
Engraved or custom pieces, and work expressly agreed as final sale before payment, are excluded from change-of-mind returns. Altered or damaged pieces may not qualify. Any exclusion is explained before you authorize the work. These conditions do not limit applicable remedies for an incorrect, defective or misdescribed item.
Begin a conversation.
Visit client care for help with a selection, delivery or an authorized return.